Refund Policy

1. Digital Products and Content

CS2 Gaming Hub offers various digital products and content, including but not limited to premium articles, guides, analytics tools, and educational resources. The following refund terms apply to these products:

1.1 One-Time Purchases

For one-time purchases of digital products (such as premium guides or reports):

• We offer a 14-day money-back guarantee if you are not satisfied with your purchase.
• To be eligible for a refund, you must submit your request within 14 days of the purchase date.
• Refunds will not be provided if you have accessed or downloaded more than 30% of the content, as determined by our system logs.
• We reserve the right to deny refund requests that we determine are abusive or appear to be made in bad faith.

1.2 Technical Issues

If you experience technical issues that prevent you from accessing or using the purchased digital product:

• We will first attempt to resolve the technical issue to provide you with access to the product.
• If we are unable to resolve the issue within 7 days of being notified, you will be eligible for a full refund.
• Technical issues must be reported within 30 days of purchase to be eligible for a refund.

2. Subscriptions and Membership Plans

CS2 Gaming Hub offers subscription-based services that provide access to premium content and features. The following refund terms apply to subscriptions:

2.1 New Subscriptions

For new subscription purchases:

• We offer a 7-day trial period for all new subscriptions.
• If you cancel within the trial period, you will not be charged, and no refund will be necessary.
• If you cancel after the trial period but within the first 14 days of your paid subscription, you may request a prorated refund for the unused portion of your subscription.

2.2 Subscription Renewals

For subscription renewals:

• Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.
• No refunds will be provided for automatic renewals if you fail to cancel before the renewal date.
• It is your responsibility to manage your subscription and cancel it if you no longer wish to use our services.

2.3 Cancellation Procedure

To cancel a subscription:

• Log in to your account and navigate to the "Subscription Management" section.
• Click on "Cancel Subscription" and follow the prompts to complete the cancellation.
• Alternatively, you can contact our customer support team for assistance with cancellation.

3. Custom Services and Coaching

For custom services, coaching sessions, or personalized analysis:

3.1 Cancellation Prior to Delivery

If you need to cancel a custom service or coaching session:

• Cancellations made at least 48 hours before the scheduled delivery or session are eligible for a full refund.
• Cancellations made less than 48 hours but more than 24 hours before delivery or session are eligible for a 50% refund.
• Cancellations made less than 24 hours before delivery or session are not eligible for a refund.

3.2 Quality Concerns

If you are not satisfied with the quality of a custom service or coaching session:

• You must notify us within 7 days of service delivery or session completion.
• We will first attempt to address your concerns by offering revisions or additional support.
• If we cannot resolve the issue to your satisfaction, we may offer a partial or full refund at our discretion.

4. How to Request a Refund

For faster processing, please provide any relevant information or documentation that supports your refund request, such as screenshots of technical issues or correspondence with our support team.

5. Refund Processing

Once a refund is approved:

• Refunds will be issued to the original payment method used for the purchase.
• Processing times vary depending on your payment provider:
  • Credit/debit card refunds typically take 5-10 business days to appear on your statement.
  • PayPal refunds are usually processed within 3-5 business days.
  • Bank transfers may take up to 14 business days.
• You will receive an email confirmation when your refund has been processed from our end.

6. Exceptions and Limitations

The following exceptions apply to our refund policy:

• Promotional Content: Content or products offered for free or as part of a promotion are not eligible for refunds.
• Account Termination: If your account has been terminated for violation of our Terms of Service, you are not eligible for refunds for any purchases made.
• Abuse Prevention: We reserve the right to deny refund requests from users who have a history of excessive refund requests or who we determine are attempting to abuse our refund policy.
• Third-Party Services: For services provided by third parties through our platform, the refund policy of the third-party provider may apply.

7. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are based in the European Union or the United Kingdom, you have certain rights under the Consumer Rights Directive and the Consumer Rights Act, respectively.

For customers in the European Union:

• You have the right to cancel a purchase within 14 days without giving any reason (the "cooling-off period").
• However, for digital content where you have expressly consented to immediate delivery and acknowledged the loss of cancellation rights, the cooling-off period does not apply.

For customers in the United Kingdom:

• Similar cooling-off rights apply under the Consumer Contracts Regulations.
• Digital content must be of satisfactory quality, fit for purpose, and as described.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at: